What currency are the prices do I see in the site?
All prices are in USD. However, the customer can change currency information by clicking on the on the top right icon and select the currency that applies to your country.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Regularly between 24 to 48 business hours. Average delivery time ranges are 5 - 25 business days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at email@example.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all, a name, and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships (we recommend to do within 1 hour after placing the order). If the item is already sent please use our easy return system to get a full refund. However, keep in mind that if the item is already on your way, you are responsible for shipping back the item to us. A refund will be issued once we receive the item in the same condition as it was shipped to you (unused in original packaging)
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 2 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-25 business days.
Does Marine Influx offer access to Owner's Manuals and Installation Guides?
Yes, We will continually add more of them as they become available. However, If you purchased a product from us and need a manual or installation guide, please send us an email to email@example.com with your request. In the subject line, please add your order number and what you are requesting. Ex: Ord# 252525 - FHA Installation Guide.
We will try to get it for you.
What are the shipping restrictions on hazmat items?
Hazmat items can only ship via UPD ground to the lower 48 states.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.